The Process I Follow Once We Start Talking (Step-by-Step)

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Selling a business can feel messy if the process isn’t clear. I prefer a simple, predictable pathway that protects confidentiality, respects your time, and avoids dragging things out.

Here’s what happens once we start talking.

1) Initial call (confidential, high-level)

A short conversation to understand:

  • What the business does and why you’re considering a sale
  • Rough size and structure (revenue, profit, staff, location)
  • Any obvious deal-breakers (owner dependence, major customer concentration, licences, leases)

Outcome: we decide whether it’s worth progressing. If not, we stop early and waste no one’s time.

2) High-level numbers (quick sense check)

If it looks broadly suitable, I’ll ask for a small set of headline info, typically:

  • Last 2–3 years revenue and profit (or accountant-prepared financials)
  • Rough owner involvement (hours/week and key tasks)
  • Top customer concentration (even a simple estimate)
  • Lease summary (if applicable)

Outcome: I assess whether the business is in the right ballpark and what a fair range/structure might look like.

3) LOI (Letter of Intent)

If we’re aligned, I’ll provide an LOI outlining:

  • Indicative price range and deal structure (asset vs share, etc.)
  • Key assumptions (financials, lease transfer, staff continuity)
  • Due diligence scope and timeframes
  • Confidentiality and exclusivity (if agreed)

Outcome: you get a clear written proposal before you invest more time.

4) Due diligence (verify, don’t guess)

This is where the claims get tested. Typical areas:

  • Financials: P&L, BAS, bank statements, add-backs, working capital
  • Operations: processes, staffing, key suppliers, capacity
  • Customers: retention, contracts, concentration, pipeline
  • Legal: lease, licences, employment, disputes, key agreements

Outcome: confirm the business is as represented, or adjust price/terms if risk is higher than expected.

5) Close (contracts + settlement)

Once diligence checks out:

  • Lawyers finalise the sale agreement
  • Finance (if required) is locked in
  • Settlement date is agreed and executed

Outcome: the deal completes cleanly, with minimal last-minute drama.

6) Transition (handover that protects continuity)

A good transition protects your legacy and the business performance. Typically includes:

  • Training period and introductions (staff, key customers, suppliers)
  • Handover of systems, logins, manuals, and key documents
  • Clear plan for who owns what decisions during the handover window

Outcome: staff and customers experience stability, not disruption.

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